Order help

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How long is the shipping ?

Since we are based in Canada, we primarily ship through Canada Post and UPS. Shipping times are an estimate only and are calculated from the time they leave our warehouse. If you want to track your order and see the estimated shipping time, please refer yourself to the tracking number you received via email or sms.

I haven’t received a dispatch email/email confirmation ?

Yes. You will be sent a dispatch confirmation email as soon as your order has been processed. This email will also contain your tracking number. We also ask for a mobile number so our courier can inform you of the status of your order. Please visit the tracking page to track your order. Please note that tracking numbers are only active and trackable 2 hours after the order has been collected from our warehouse.

How do I apply for a promotional code ?

You can go at the bottom of this page and sign up to our newsletter by entering your email. You will be sent a 10% promotional code, valid for your first purchase on our website.

When will my card be charged for my order ?

Due to the nature of our payments system, the full cost of the order will be charged to the card as soon as it is placed.

Return & exchanges

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What is the return/refund policy ?

We allow customers to return or exchange items that are unused/unworn within 30 days of the delivery date.To be eligible for a return, your item must be in the same condition that you received it, unworn and unwashed, with all tags still attached (if your item had tags when you received it), and in its original packaging. You’ll also need the receipt or proof of purchase.To start a return, you can contact us atinfo@horizonrays.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. For more information, please refer yourself to ourrefund policy .

How long will it be before I get a refund ?

Once we receive your item(s) back, our returns department will inspect and restock the goods. Once our returns department have done this, an automated refund is generated on our system. Your outstanding refund is then processed by our accounts department back to your original payment method. This process typically takes 5-7 working days. When returning your products please remember to include your original invoice, without this it may delay your refund. For more information, please refer yourself to our refund policy .

 Who pays for return postage ?

If you are returning an unsuitable item for a refund we will refund the cost of the item only and not the original delivery cost.Should you be returning a faulty item for a refund we will refund both the original shipping costs and the return delivery costs.